Frequently Asked Questions

We provide comprehensive software solutions including web applications, mobile apps, cloud integration, enterprise systems, APIs, and data analytics. We specialise in custom development tailored to your specific business needs across various industries including financial services, healthcare, retail, and manufacturing.

We work with both. We can build new applications from scratch and also specialise in modernising legacy systems, integrating with existing platforms, and extending current applications. Our team has extensive experience with system migration, API integration, and legacy code modernisation.

We have delivered solutions across multiple sectors including financial services, healthcare, e-commerce and retail, manufacturing, education, government, and telecommunications. Our industry expertise ensures we understand sector-specific regulations, compliance requirements, and business challenges.

Yes, we specialise in cloud migration services for AWS, Azure, and Google Cloud. We handle infrastructure planning, data migration, application refactoring, security setup, and ongoing cloud optimisation. We ensure minimal downtime and maintain data integrity throughout the migration process.

We follow an agile development methodology: Discovery & Planning (requirements analysis), Design & Prototyping (UX/UI design), Development & Testing (iterative sprints), Deployment & Launch (production release), and Support & Optimisation (ongoing maintenance). We maintain transparent communication throughout each phase.

Project timelines vary significantly based on scope, complexity, and requirements. Simple web applications might take 2-3 months, while enterprise systems can take 6-12 months. We provide detailed timelines and milestones during the initial discovery phase after understanding your specific requirements.

We offer both engagement models. Fixed-price contracts work well for clearly defined projects with stable requirements. Time-and-materials contracts provide flexibility for evolving projects. We'll recommend the best approach based on your project's nature and requirements.

Absolutely. We frequently take over existing projects, review the codebase, understand the current state, and continue development or fix issues. We conduct a technical assessment to understand the existing architecture and provide recommendations for improvement or continuation.

We work with modern tech stacks including React, Vue.js, Angular for frontend; Node.js, Python, Java, C# for backend; PostgreSQL, MongoDB, Redis for databases; AWS, Azure, GCP for cloud; Docker and Kubernetes for containerisation; and various AI/ML frameworks. We choose the best technologies for your project's specific needs.

Security is built into every phase of development. We follow OWASP top 10 guidelines, implement encryption, use secure authentication mechanisms, conduct regular security testing, perform code reviews, and ensure compliance with relevant standards (ISO 27001, PCI-DSS, etc.). We also provide security training and ongoing monitoring.

Yes, we have extensive experience implementing compliance requirements including GDPR, HIPAA, PCI-DSS, AML/KYC, CTF Act, APRA, ASIC, and other regulatory frameworks. Our team includes specialists who ensure your applications meet all applicable legal and regulatory standards for your industry.

We implement data protection best practices including encryption at rest and in transit, role-based access control, audit logging, regular security assessments, and privacy-by-design principles. We comply with privacy legislation, minimise data collection, and ensure secure data handling throughout the application lifecycle.

We offer comprehensive post-launch support including bug fixes, performance monitoring, security patches, feature enhancements, and infrastructure management. Support packages range from on-demand support to dedicated 24/7 SLA-backed monitoring depending on your needs.

Yes, we provide comprehensive training covering application functionality, architecture, deployment processes, and technology stack. Training can be tailored to different user groups (end-users, administrators, developers) and delivered in various formats including workshops, documentation, and video tutorials.

Absolutely. Scalability is built into our application architecture from the start. We design systems for horizontal scaling, implement caching strategies, optimise databases, and use cloud infrastructure that grows with your needs. We monitor performance and proactively plan for capacity growth.

Contact us through our contact form or directly at hello@torchlightquest.com. We'll schedule an initial consultation to understand your requirements, scope, and goals. After discovery, we provide a detailed proposal with timeline, deliverables, and pricing options for your consideration.

We offer both models. Project-based engagement works for defined scope projects with clear deliverables. Dedicated team engagement provides flexibility for ongoing development, maintenance, and evolution of your applications. We can also offer hybrid models combining both approaches.

Yes, we understand business urgency. We can mobilise teams quickly and work under tight deadlines, though this may impact project scope or timeline. For urgent situations, contact us directly and we'll discuss options for accelerated delivery and resource allocation.

Team composition varies by project complexity. A typical team includes a project manager, architects/senior developers, developers, QA engineers, and security specialists. For larger projects, we also include a dedicated product owner and DevOps engineers. We scale the team based on project requirements.

We're headquartered in Sydney, New South Wales, Australia, with team members across multiple locations including Melbourne and Brisbane. We work with clients across Australia, Asia-Pacific, and globally. Our distributed team allows us to support clients across different time zones.

We publish regular blog articles on software development, cloud computing, and digital transformation. You can subscribe to our newsletter to receive updates on the latest technology trends, best practices, and insights from our team of experts.

Feel free to contact us directly. You can reach out via our contact form at contact.html, email us at hello@torchlightquest.com, or call +61 2 9876 5432. Our team is happy to answer any additional questions about our services.