Privacy Policy

1. Introduction

Torchlight Quest Pty Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website torchlightquest.com and interact with us.

2. Information We Collect

Information You Provide Directly

• Contact Information: When you submit a contact form, request a quote, or inquire about our services, we collect your name, email address, phone number, and company name.
• Communication Data: If you email us or contact us through other channels, we retain the content of your messages and any attachments.
• Project Information: When discussing potential projects, you may provide information about your business requirements, technical specifications, and other project details.

Information Collected Automatically

• Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyse website usage patterns.
• Log Data: Our servers automatically record information such as your IP address, browser type, operating system, and pages visited.
• Analytics: We use analytics tools to understand how visitors interact with our website and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing customer support
• Preparing proposals and quotes for potential projects
• Communicating about our services and industry updates
• Improving our website functionality and user experience
• Analysing website traffic and user behaviour
• Maintaining security and preventing fraud
• Complying with legal obligations
• Marketing and promotional communications (with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you explicitly consent to our collection and use of your data
• Contract: To fulfil our obligations when you engage our services
• Legal Obligation: To comply with Australian privacy laws and regulations
• Legitimate Interests: To pursue legitimate business interests while respecting your rights

5. Data Sharing

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Cloud hosting providers, analytics services, and communication platforms that assist us in operating our website and delivering services
• Team Members: Our employees and contractors who need access to your information to perform their duties
• Legal Requirements: When required by law or to respond to legal processes
• Business Partners: With your consent, we may share information with selected business partners for collaborative projects

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure data storage with access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee confidentiality agreements and training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Responding to inquiries: Typically retained for 2 years after your inquiry
• Client records: Retained for the duration of our engagement and 7 years after for accounting purposes
• Marketing communications: Retained until you unsubscribe or opt-out
• Website analytics: Aggregated data retained for up to 12 months

8. Your Privacy Rights

Under Australian Privacy Law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a portable format
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at hello@torchlightquest.com.

9. Cookies and Tracking

Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our website
• Preference Cookies: Remember your choices and settings
• Marketing Cookies: Used to deliver personalised marketing content

10. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete such information promptly.

11. International Data Transfers

If we transfer your information internationally, we implement appropriate safeguards consistent with Australian Privacy Principles, including standard contractual clauses and adequacy determinations where applicable.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

• Email: hello@torchlightquest.com
• Phone: +61 2 9876 5432
• Address: Sydney, New South Wales, Australia

15. Complaint Procedure

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au